Trace by Intake Agent AI.
Trace is the controlled phone-intake layer inside Intake Agent AI. It handles missed phone calls, after-hours intake, qualification, and workflow handoff for home-service operators while keeping the current system in place.
What Trace is
Trace is the controlled phone-intake layer used inside Intake Agent AI. It is the named component that handles missed phone calls, after-hours intake, structured qualification, and clean routing.
- Missed phone call capture
- After-hours intake coverage
- Qualification and escalation logic
- Callback, calendar, or dispatch handoff
- Workflow-fit rollout inside the system already in place
What Trace is not
Trace is not a standalone CRM, not a dispatch replacement, and not a separate software company. It exists within the Intake Agent AI operating model.
- Not a rip-and-replace platform
- Not a broad omnichannel orchestration layer
- Not uncontrolled autonomy
- Not a custom enterprise build by default
- Not a separate brand disconnected from Intake Agent AI
Why this page exists
This page gives Trace its own canonical explanation so prospects and search engines can understand the relationship clearly: Intake Agent AI is the business, and Trace is the controlled phone-intake layer inside it.
Best-fit use cases
Trace is best suited to HVAC, plumbing, electrical, roofing, garage door, and restoration businesses that need stronger missed phone call coverage and after-hours intake without disrupting the current workflow.